By approving and signing your quote, you (the Client) confirm that you have read and agree to the terms below. You also acknowledge receipt of the Home Repair: Know Your Consumer Rights brochure, as required by Illinois law.

Payment

Payment Schedule

Payments are structured based on the estimated project total:

Project Value	Deposit	Progress Payment	Final Balance
Up to $999.99	50%	—	Remaining balance
$1,000 – $9,999.99	45%	45%	Remaining balance
$10,000+	Custom	Custom	Custom

Check payments: A 75% deposit is required. The progress payment (if applicable) is waived, and the remaining balance is due upon completion.

Projects over $10,000: A custom payment schedule will be agreed upon prior to the start of work.

Deposit

The deposit is due immediately upon signing and is required to schedule your project. Deposits must be submitted manually through Jobber’s online payment platform using a credit or debit card.

Payments During the Project

A valid credit or debit card must remain on file for the duration of the project. The card used for the deposit will be placed on file automatically. You may update your card at any time through the Client Portal. Work may be paused if no valid card is on file.

For projects of $1,000 or more, a progress payment is due 1–2 scheduled business days before project completion, or once work is more than 50% complete—whichever comes first. This payment is processed automatically to the card on file, with a reminder email sent in advance.

Final Invoice

A final invoice is issued within 1–2 business days of project completion. Payment is due upon receipt and may be submitted via credit card, debit card, or ACH. If payment is not received within 48 hours of the invoice date, the balance will be automatically charged to the card on file.

Note: Unpaid final balances will void all warranties.

Pricing & Estimates

How We Estimate

We provide free virtual estimates whenever possible. A billed onsite assessment may be required for inspection report–based estimates, invasive or detailed inspections, or estimates requiring on-site information gathering.

If we determine after assessment that the repair cannot be performed, you will only owe the initial 50% deposit. That deposit may be applied toward the repair cost if you choose to proceed. If you decline the repair quote, you may still be responsible for the full cost of the assessment.

Fixed vs. Hourly Labor

Fixed-rate projects: Pricing will not change unless unforeseen circumstances arise or you request work outside the original scope.

Hourly-rate projects: The final invoice will reflect actual time worked, billed in 15-minute increments. Billable time includes preparation, scope review, tool unloading, client walkthroughs, material sourcing, cleanup, and post-project documentation.

Materials

All proposals include a variable materials estimate. The final invoice reflects the actual retail cost of materials purchased by Fix It People. A 35% supply charge applies to all materials we source. Protective materials, disposable tools, and sundries are considered billable materials.

Scope Changes & Removed Line Items

If you remove a line item from the agreed scope after scheduling, a fee equal to 50% of that line item’s price will apply. Our schedule is set in advance, and scope reductions can delay other clients or leave our team without work.

Line item pricing assumes work is completed in a single, continuous engagement (which may span multiple days). Splitting line items into separate visits will increase the price of the affected items to cover our minimum dispatch fee of $195. The adjusted cost may exceed the dispatch minimum depending on scope.

Inspection Report Reviews

Reviewing detailed inspection reports falls outside our standard estimate process. Due to the time and resources required, we charge a fee to review these documents. Please contact us for details before submitting a report-based request.

Important: Review your quote carefully before signing. Nothing is assumed—if it is not specifically listed, it is not included. Unless otherwise noted, the quote does not account for moving furniture.

Change Orders

If unforeseen circumstances expand the project scope, or if you request additional work, a Change Order will be issued for your approval. A Change Order is a formal scope and price addendum.

Upon signature, payment is automatically charged to the card on file the same business day, with the following exceptions:

• The change order total exceeds the original estimated project value, or
• The change order total exceeds $1,000.

In these cases, a reduced payment equal to 50% of the change order total will be charged. The remainder follows standard payment terms.

Clients paying by check may have work paused until payment is received for change orders meeting either of the above thresholds.

Rescheduling & Cancellations

Rescheduling

All scheduling changes must be communicated directly to your Project Coordinator during regular business hours. Changes not confirmed with the Project Coordinator are not considered valid.

Project Value	Notice Required	Late Rescheduling Fee
Under $1,000	2 business days	Lesser of: deposit paid or $195 flat fee
$1,000+	3 business days	Greater of: 20% of deposit or $195 flat fee

Rescheduling fees also apply if you request changes mid-project, after work has commenced. These fees cannot be waived.

If a project must be rescheduled due to the client’s failure to communicate required information (including COI requirements, building paperwork, or water shutoff procedures) standard rescheduling fees apply.

Any additional visits required at the client’s request or fault are subject to a minimum return visit fee of $95. The actual fee may be higher depending on scope.

Cancellations

If you cancel before a start date is scheduled, you will receive a full deposit refund.

If you cancel after scheduling an appointment, a full refund will be issued only if you notify your Project Coordinator at least 3 business days before the scheduled start date.

Deposits are non-refundable if: (1) adequate notice is not given per the terms above, or (2) you cancel after work has already begun. In the latter case, you may also owe for labor and materials already used.

Client Responsibilities

To help us do our best work efficiently, please ensure the following before work begins:

• Communicate any COI requirements, building-required paperwork, and water shutoff procedures to Fix It People prior to the scheduled start date.
• Remove wall art, TVs, window treatments, electronics, and items of sentimental or monetary value from work areas.
• Move furniture at least 4 feet from walls being painted.
• Ensure walls, molding, and doors are reasonably clean and free of excessive dust or grime.
• Provide a small staging area for tools and materials.
• Communicate paint colors to your Project Coordinator at least 2 business days before work begins.
• Ensure all client-supplied materials are on-site before work starts.
• Provide a safe, clean, sanitary work environment with adequate heat/air conditioning, lighting, electrical outlets, and plumbing.
• Keep pets safely secured and separated from the work area.
• Make one functional bathroom accessible to our technicians for the duration of the project.

Failure to adequately prepare the workspace may result in additional charges due to lost efficiency. Fix It People is not liable for damage to personal items that were not removed from work areas prior to the start of work.

Warranty

Fix It People provides a one (1) year warranty on all services, covering defects in workmanship and materials from the date of project completion.

The warranty does not cover: normal wear and tear; damage from misuse, abuse, or negligence; alterations made by parties other than Fix It People; or materials supplied by the client. The warranty is non-transferable and applies to the original client only.

The sole remedy under this warranty is the correction or replacement of defective workmanship or materials, at Fix It People’s discretion. Fix It People is not liable for any consequential, incidental, or indirect damages.

Note: Refusal to pay the final balance will void all warranties.

Appliance Disclaimer

Fix It People is not responsible for the failure of appliances that are not directly serviced by our technicians, particularly when appliances are aged, fragile, or near the end of their expected lifespan. If an appliance must be moved or handled to complete contracted work, we are not liable for pre-existing conditions or wear-and-tear issues that surface as a result, unless there is clear evidence of direct damage caused by our technicians. We do not assume responsibility for appliances that are no longer covered by a manufacturer or extended warranty.

Promotions & Refunds

Promotions

Promotional discounts apply to projects valued at $300 or more. To use a promotion, you must submit a new quote request on or after the first official day of the promotion and include the applicable promo code. Previously submitted quotes are not eligible.

Discounts apply only to the original scope of work. Change orders added by the client are not eligible for promotional pricing.

Refunds

Full refunds are returned to the original form of payment in a single transaction. Due to payment processor limitations, partial refunds are completed in two transactions: a full refund of your most recent payment, followed by a new charge for the difference. Processing typically takes 5–7 business days, though your bank may require up to 10–12 business days to release the funds.

Non-Solicitation

You agree not to solicit or directly engage any technician or handyperson employed by Fix It People for services outside of this Agreement. All service requests must go through Fix It People’s official channels.

You agree to indemnify and hold harmless Fix It People against any claims, damages, or losses arising from unauthorized direct engagement with our personnel. Violation of this clause will void all warranties.

Additional Terms

Clients who engage Fix It People on behalf of a third party are solely responsible for communicating these terms to that party, unless direct contact information for the third party is provided to our administrative team.