Service Agreement

ESTIMATE APPROVAL & PAYMENT PREAUTHORIZATION FORM 

By completing this Estimate Approval & Payment Preauthorization Form, I, the Client named below, hereby approve of the estimate contained herein  and desire to proceed with booking this project. I understand and agree to the below terms and conditions of service. 

Initial Deposit 

Fix It People (“FIP”) requires a deposit for all projects prior to scheduling. Payment can be made via credit card, debit card, Apple Pay or Google Pay. A 3.5% processing charge will apply to all payments. The initial deposit will typically be processed on the same or next business day as formal approval is received. FIP requires that at least one valid payment method is kept on file for the duration of the project. 

Payment Schedule 

For projects where the estimated total is less than $1,000 a 50% deposit is required upon approval. Upon completion of the work a final invoice will  be sent to the Client.  

For projects where the estimated total exceeds $1,000, the below payment schedule will apply.  

  1. 35% Initial Deposit
  2. 35% Payment at Start of Project
  3. 25% Payment at Predominately Complete Milestone
  4. 5% Final Payment upon Completion of Project

Hourly Estimates 

If your proposal includes an hourly estimate, the cost of labor on the final invoice will be based on the actual time required to complete the work, not estimated range provided. Time is billable in 15 minute increments. FIP does its best to deliver all projects within the labor cost estimated, but provides no guarantee or cap to the number of hours required to complete the work. If additional work is required or if the amount of hours required exceeds the estimated range, FIP Project Managers will contact the Client to explain the overages.

Time spent performing pre-construction preparation, scope-of-work review, unloading of tools/equipment, client communication/walkthroughs, sourcing specialty materials, clean up, and post-project documentation is all considered billable.

Flat Rate Estimates 

If your proposal includes a fixed price estimation the total cost of labor and materials will not change unless: (1) FIP encounters unforeseen  circumstances; or (2) you request a change order containing additional items outside the initial scope of the project. Flat rate pricing applies to labor only. Material estimates are provided separately and are subject to change.

Change Orders  

If unforeseen circumstances force a change in the scope of the project or the Client requests additional work to be added to the project scope, a formal  estimate will be sent to the Client for approval. If the change order is approved, FIP reserves the right to reimbursed for the full cost of the additional  work (labor and materials) immediately using the payment method on file. 

Materials

  • Line items pertaining to materials costs are estimates only. Estimators strive to be as accurate as possible. However due to supply chain issues, inflation and other market forces the cost of materials fluctuate significantly. The final cost of materials required to complete the project will be updated on the Client’s final invoice.
  • If Fix It People purchases any materials in order to complete a project, such materials may be billed to the customer at up to a 35% markup. 
  • Time spent sourcing any specialty materials is considered billable at the designated hourly rate provided in the estimate.
  • Sundries such as protective materials and cleaning products are considered billable.
  • One use only tools such as specialty drill bits, paint brushes and other hardware is considered billable.

Customer Responsibilities

  • It is important that FIP customers carefully read through the entirety of their estimate to ensure they fully understand what is included. If you do not see a specific item or task listed, it is likely not included. Please confirm with your estimator before accepting the estimate.
  • The Client must provide a work space free from obstruction or disruption by other tradespeople. If FIP Technicians experience trade interference, FIP reserves the right to leave the job site and stop construction until such time as it is free from obstructions. FIP reserves the right to prepare an invoice for the work completed to date. Additional charges may apply as a result of lost efficiency.
  • The Client must provide a suitable work environment. If FIP Technicians are not provided with the below working conditions, FIP reserves the right to leave the job site and stop construction until such time as suitable working conditions are provided. FIP reserves the right to prepare an invoice for the work completed to date. Additional charges may apply as a result of lost efficiency.
    • Temperatures must be kept at between 65 degrees and 75 degrees whilst FIP Technicians are working
    • Working areas must be clean, sanitary and without pests
    • Electricity and adequate lighting must be provided
    • The Client must provide FIP Technicians with access to one functional bathroom for the duration of the project

General Pre-Construction Preparation

  • Wall coverings (art work, sculptures, posters etc.), TV’s and window treatments must be removed from work areas
  • Personal items, electronics and items of monetary or sentimental value must be removed from work areas
  • A small staging area must be provided for FIP Technicians to neatly store construction materials and relevant tools throughout the duration of the project

If the Client fails to adequately prepare work areas prior to work commencing, FIP Technicians may assist the Client in properly preparing the work areas. Additional charges may apply. FIP accepts no liability or responsibility for any damages that occurs to personal items, furniture or the Client’s property as a result of FIP assisting to properly prepare work areas.

Paint Specific Pre-Construction Preparation

  • Small knick knacks or personal items resting on flat surfaces (tables, dressers etc.) must be removed so FIP Technicians can appropriately cover and protect furniture
  • All furniture must be moved at least four feet from the walls being painted
  • Walls, molding and doors with excessive levels of dust, dirt or grime must be cleaned
  • Window treatments must be removed
  • Paint colors must be provided to FIP Project Managers within two business days of work commencing

If the Client fails to adequately prepare work areas prior to work commencing, FIP Technicians may assist the Client in properly preparing the work areas. Additional charges may apply. FIP accepts no liability or responsibility for any damages that occurs to personal items, furniture or the Client’s property as a result of FIP assisting to properly prepare work areas.

Rescheduling & Cancellations

If the Client wishes to reschedule the start date of a project, adequate notice must be given. For projects that exceed $3,000 in value, the Client must notify their Project Manager more than five business days prior to the scheduled start date. For projects less than $3,000 in value, the Client must notify their Project Manager before 4 PM more than two business days prior to the scheduled start date. If adequate notice is not given by the Client, FIP reserves the right to apply an additional charge up to 10% of the total value of the project.

If the Client wishes to cancel a project entirely, adequate notice must be given. The Client must notify their Project Manager before 4 PM more than two business days prior to the scheduled start date. If adequate notice is not given by the Client, a fee of $150 will be charged for projects less than $1,500 in value. For projects that exceed $1,500 in value, a fee equal to 10% of the total project value will apply.

Additional Terms and Conditions 

I understand  and agree that if Fix It People does not receive my payment for this project upon its completion and after given the opportunity to provide final  approval, I authorize Fix It People to charge the balance of the total amount owed to my payment method on file after two days without payment. If the estimate requires a deposit in connection with the project, the  appointment will be confirmed upon payment of the deposit.