Service Agreement

By formally approving the estimate, I hereby acknowledge that I, the Client, understand and agree to the below terms and conditions and desire to proceed with booking my project with Fix It People.

Initial Deposit 

Upon formal acceptance of the quote, a deposit payment is required to schedule and begin work. 

For projects where the estimated total is less than $999.99, a 50% deposit is required. 

For projects where the estimated total is $1000.00 or more, a 45% deposit is required. 

Payment Schedule 

For projects where the estimated total is $999.99 or less, the below payment schedule applies:

Deposit Payment – Equal to 50% of the estimated total.

Final Payment – To reflect the remaining balance due, or total cost of service less prior payment(s). 

For projects where the estimated total is $1000.00 or more, the below payment schedule applies:

Deposit Payment – Equal to 45% of the estimated total.

Progress Payment – Equal to 45% of the estimated total.

Final Balance – To reflect the remaining balance due, or total cost of service less prior payment(s).

Scheduled Payment Terms

Deposit payments are due immediately upon signature and are required to move forward with scheduling.

Following formal acceptance of the quote, the client agrees to submit a deposit payment based on the pricing structure outlined above. Deposit payments must be submitted manually by the client using Jobber’s online payment platform. Deposit payments can be made using a credit or debit card. At this time, alternative payment methods for the deposit payment are not accepted. 

A credit or debit card is required to be kept on file for the duration of the project and until the final balance is paid in full. Upon submission, the card selected for the deposit payment will be automatically placed on file. The client will have the ability to change their desired credit or debit card via the Client Portal. However, a valid card must be maintained on file. If the card on file is expired or removed, a new and valid card must be provided via the Client Portal immediately. 

For projects estimated over $1000.00, a progress payment is due one (1) day prior to the scheduled completion date. Progress payments are automatically processed to the debit or credit card on file on the same business day they are due. A payment reminder email will be issued to the client in advance.

Following completion of the project, a final invoice will be issued via email, typically within 1-2 business days.

Final balance payments are considered due upon receipt of the final invoice. Payment can be submitted manually, using Jobber’s online payment platform. Final payments are accepted via credit card, debit card or ACH. 

If final payment is not received within forty-eight (48) hours of the invoice issue date, the client agrees to have the final payment automatically debited from the credit or debit card on file. Any questions or concerns regarding the final charges should be raised with the Project Manager or Billing Department during this window.

Change Orders

If unforeseen circumstances force a change in the scope of the project or the client requests additional work to be added to the project scope, a “change order” will be provided to the client for formal approval. 

Upon signature, a payment for the full cost of the additional work will be automatically debited from the card on file, typically on the same business day. 

Estimation & Pricing Terms

Pricing will not change for proposals that include a fixed rate estimation of labor and/or materials unless: (1) FIP encounters unforeseen circumstances; or (2) the client requests a change containing additional items outside the initial scope of the project. 

For proposals that include an hourly labor rate, the final invoice will reflect the actual time required to complete the work, billable in 15-minute increments. Billable time is inclusive of pre-construction preparation, scope-of-work review, unloading of tools/equipment, client communication/walkthroughs, sourcing materials, clean up, and post-project documentation.

Proposals that include a variable rate for materials will ultimately reflect the total retail cost of any required and billable material purchased by Fix It People. Any material supplied by Fix It People is subject to a 35% supply charge. Protective materials, disposable or limited-use tools and general sundries are considered billable material.

If a client wishes to remove a portion of the work from the originally agreed upon scope, the cost of the project will be adjusted less a “rescheduling fee” equal to 10% of the new total estimate. Our schedule is set in advance and changes to the original scope of work require unforeseen adjustments which may either (1) delay other clients or (2) leave our tradespeople without work, or both.

While our estimators strive to provide the most accurate quote possible, labor & material cost can be impacted by a number of variables once a project is underway. Any significant change in cost will be communicated up front by our Project Management team.

Our pricing allows us to care for our team by providing paid leave, healthcare benefits and flexible schedules.

Rescheduling & Cancellations

If the client wishes to reschedule the start date of their project, adequate notice must be provided. 

For projects valued at $2500.00 or more, the client must notify the Project Manager during regular business hours, at least four (4) business days in advance of the scheduled start date. For projects less than $2500.00 in value, the client must notify the Project Manager during regular business hours, at least two (2) business days in advance of the scheduled start date.

A rescheduling fee equal to 10% of the estimated cost of service will be applied to the final invoice in the event that: (1) inadequate notice is provided based on the terms outlined above or (2) the client wishes to reschedule at any point mid-project, after work has commenced.

Clients who wish to cancel their project entirely, prior to securing a start date, will be issued a full refund of the deposit payment. 

Clients who wish to cancel their project entirely, after booking an appointment, will receive a full refund of the deposit payment only if the client notifies the Project Manager during regular business hours, at least four (4) business days in advance of the scheduled start date.

Deposit payments are considered non-refundable in the event that: (1) inadequate notice is provided based on the cancellation terms outlined above or (2) a client wishes to cancel a project entirely, after work has commenced. In the latter instance, the client may also be responsible for paying additional labor and material costs applicable to the work performed.

While we understand life happens – inadequate notice negatively impacts our schedule and in turn, the next customer. For this reason, rescheduling and cancellation fees cannot be waived, even in the event of last minute emergencies. Your understanding and cooperation is greatly appreciated.

Customer Responsibilities

It is the client’s responsibility to read and understand the estimate and service agreement thoroughly. A link to our service agreement is provided with every estimate. Clients are given two opportunities to review all service terms and conditions: (1) prior to approving the quote and (2) prior to scheduling their appointment.

If you do not see a specific item or task listed on your quote, please confirm with your estimator prior to project approval.

Clients are responsible for providing a workspace clear from obstruction. Wall coverings, art work, TVs, window treatments, personal items, electronics and items of sentimental or monetary value should be removed from work areas by the client, prior to work commencing.

A small “staging” area must be provided for technicians to neatly store any relevant tools and materials throughout the duration of the project.

Clients must provide a safe and suitable work environment. Working areas should be clean, sanitary and without pests. Adequate heat/air conditioning, lighting, electrical outlets and plumbing must be provided. The client must provide technicians with access to one functional bathroom for the duration of the project.

Masks are no longer required indoors during our visit, but they are strongly encouraged for the protection of both parties. If you are experiencing COVID-related symptoms, please report this to the Project Manager immediately.

If a client fails to adequately provide the conditions above, additional charges may apply as a result of lost efficiency.

FIP accepts no liability or responsibility for any damages that occur to personal items, furniture or the client’s property as a result of technician’s assisting to properly prepare work areas.

Paint Specific Customer Responsibilities

  • Decorative and personal items resting on flat surfaces (tables, dressers etc.) must be removed so technicians can appropriately cover and protect furniture.
  • All furniture must be moved at least four feet from the walls being painted.
  • Walls, moulding and doors with excessive levels of dust, dirt or grime must be cleaned.
  • Window treatments must be removed.
  • Paint colors must be provided to the Project Manager within two (2) business days of work commencing.

If a client fails to adequately provide the conditions above, additional charges may apply as a result of lost efficiency.

FIP accepts no liability or responsibility for any damages that occur to personal items, furniture or the client’s property as a result of technician’s assisting to properly prepare work areas.

Sales & Promotions

To take advantage of a promotion the client must submit a request for a new quote, no earlier than the first official day of the promotion. The client must include the applicable promo code with their submission/request. If the client makes multiple submissions, the promo code must be presented with each request for a quote.

Promotional discounts are not applicable in the following situations: (1) The client was issued a quote prior to the first official day of the promotion, (2) the client re-submits a previous request placed prior to the promotion, (3) the client does not include a current promo code with their request and (4) the client submits their request following the end of the promotion.

Promotional discounts apply only to the originally quoted scope of work. “Change Orders” requested by the client, to be added to the original scope of work, are not eligible for promotional discount.

Refunds

Full refunds are returned to the original form of payment, in a single transaction.

As a result of certain limitations by our payment processor, partial refunds are completed in two transactions:

1. A full refund of your recent payment will be issued to the original form of payment. 

2. A new payment for the difference (original payment – refund amount) is processed, in order to reconcile the cost of service. 

Please note that processing time for each transaction may vary.

You will receive a confirmation receipt via email once your refund has been processed. The average processing time is 5-7 business days, however, the bank may require up to 10-12 business days to release the funds to your account.

Additional Terms and Conditions 

Clients who contract work with Fix It People on behalf of a third party are solely responsible for communicating the terms of the estimate, service and contract to said third party, unless proper contact information for the third party is provided directly to the Project Manager.

Fix It People guarantees that the work shall be free from defects in craftsmanship and materials for up to one (1) year, beginning on the date of completion.