Privacy Policy

Effective Date: August 11th, 2026

Fix It People LLC (“Fix It People,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By submitting a service request, approving a quote, communicating with our team, or using our website, you agree to the practices described in this policy.

1. Who We Are

Fix It People LLC is a Chicago-based handyman and home repair company. We provide residential and commercial repair, maintenance, and home improvement services throughout the Chicago area.

2. Information We Collect

We collect information you provide to us directly, as well as information generated through your use of our services.

Information You Provide

  • Name, phone number, email address, and service address
  • Details about your project or repair request
  • Payment information (processed securely through third-party payment processors)
  • Communications you send us via text, email, phone, or our website
  • Photos or documents you share to support your service request

Information We Collect Automatically

  • Website usage data (pages visited, time on site, browser type) via analytics tools
  • IP address and device information
  • Cookie data (see Section 7 for details)

Information from Third Parties

  • Information provided through Jobber, our field service management platform, including scheduling and job history
  • Payment data processed through Jobber Payments or other payment processors
  • Review or referral information from platforms such as Yelp, Google, or Houzz

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to service requests, prepare quotes, and schedule and complete projects
  • To process payments and send invoices
  • To communicate with you about your project, including via phone, email, and text message (SMS)
  • To send appointment reminders, project updates, and follow-up communications
  • To maintain accurate client and project records
  • To improve our services and internal processes
  • To comply with legal obligations
  • To send occasional marketing or promotional communications (you may opt out at any time)

4. Text Message (SMS) Communications

Fix It People uses text messaging to communicate with clients about appointments, project updates, invoices, and service-related information. By providing your phone number and requesting our services, you consent to receive text messages from Fix It People related to your project.

Message frequency varies based on project activity. Message and data rates may apply.

To opt out of text messages at any time, reply STOP to any message we send. To request assistance, reply HELP. Opting out of text messages will not affect your ability to receive service; we will communicate with you by other means.

We do not sell or share your phone number with third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who help us operate our business. These include:

  • Jobber — scheduling, quoting, invoicing, and client communication
  • Payment processors — for secure payment handling
  • Wisetack — consumer financing (if you elect to use financing)
  • Google — analytics and website tools
  • Email and SMS platforms used for client communication

These providers are authorized to use your information only as necessary to provide services on our behalf.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Fix It People, our clients, or others.

Business Transfer

If Fix It People is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Client Referral Requests & Contact Sharing

We do not share client contact information with other clients or third parties for referral purposes. If you are asked to serve as a reference or are contacted by someone claiming to represent Fix It People requesting client contact details, please notify us directly.

6. Photos & Project Documentation

Fix It People may photograph work in progress and completed projects for internal documentation, quality assurance, and marketing purposes, including use on our website and social media. Photos taken by our team on your property do not include identifying information such as your name or address.

If you submit photos to support your service request, those images may be retained in your project file. Photos you submit to support your service request may be used for the same purposes as photos taken by our team, including marketing and social media. If you prefer your submitted photos not be used publicly, please notify us in writing before your project begins.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Client records are generally retained for a minimum of 3 years following the completion of services. You may request deletion of your information at any time (see Section 9).

8. Cookies & Tracking

Our website uses cookies and similar tracking technologies to understand how visitors interact with our site and to improve your experience. Cookies are small data files stored on your device.

We use:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand site traffic and usage (e.g., Google Analytics)

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

  • Secure, encrypted payment processing through third-party processors
  • Access controls limiting who can view client information
  • Industry-standard security practices across our tools and platforms

No method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

10. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time
  • Opt out of SMS communications by replying STOP

To exercise any of these rights, contact us at info@fixitpeople.com or (312) 898-9300. We will respond to your request within a reasonable timeframe.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

12. Third-Party Links

Our website and communications may contain links to third-party websites or services (such as Jobber’s Client Portal or Wisetack’s financing application). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

13. Affiliate Links

Fix It People may recommend third-party products, materials, or services through affiliate links. If you purchase through one of these links, Fix It People may earn a small commission at no additional cost to you. These recommendations are based solely on professional experience and relevance to your project — we do not accept payment to promote specific products or services.

14. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.