Service Agreement

By formally approving and signing the quote/ estimate, I hereby acknowledge that I, the Client, understand and agree to the below terms and conditions and desire to proceed with booking my project with Fix It People. By formally approving and signing the quote/ estimate, I hereby acknowledge that I, the Client, acknowledge receipt of the Home Repair: Know Your Consumer Rights brochure.

Payment Schedule

For projects where the estimated total is $999.99 or less, the below payment schedule applies:

Deposit Payment – Equal to 50% of the estimated total.
Final Payment – To reflect the remaining balance due, or total actual cost of service less prior payment(s).

For projects where the estimated total is between $1,000.00 – $9,999.99, the below payment schedule applies:

Deposit Payment – Equal to 45% of the estimated total.
Progress Payment – Equal to 45% of the estimated total.
Final Balance – To reflect the remaining balance due, or total actual cost of service less prior payment(s).

Initial Deposit

Upon formal acceptance of the quote, a deposit payment is required to schedule and begin work.

For projects where the estimated total is $999.99 or less, a 50% deposit is required.

For projects where the estimated total is between $1,000.00 – $9,999.99, a 45% deposit is required.

A unique payment schedule will be implemented for projects in which the estimated total exceeds $9,999.99. The terms of such will be determined on a case-by-case basis and clearly outlined and agreed upon prior to acceptance of payment.

Payment Via Check

If a client opts to pay via check, a deposit of 75% of the estimated project value is required for projects in which the estimated total exceeds $999.99. The “Progress Payment” is then bypassed. The remaining balance (total actual cost of service less prior payment) will be due following completion of work.

Payment Terms

Deposit payments are due immediately upon signature and are required to move forward with scheduling.

Following formal signing/ acceptance of the quote, the client agrees to submit a deposit payment based on the pricing structure outlined above. Deposit payments must be submitted manually by the client using Jobber’s online payment platform. Deposit payments can be made using a credit or debit card. At this time, alternative payment methods for the deposit payment are not accepted.

As a condition of service, a valid credit or debit card must be kept on file for the duration of the project and until the final balance is paid in full. Upon submission, the card selected for the deposit payment will be automatically placed on file. The client will have the ability to update their desired credit or debit card via the Client Portal. If the card on file is expired or removed, a new and valid card must be provided. Remaining work may be paused at the office’s discretion until a valid credit or debit card is presented.

For projects estimated at $1,000.00 or more, a “progress” payment is due 1 to 2 working days (not necessarily calendar days) prior to completion of the project, or when the project is beyond 50% completed, at Fix It People’s discretion. A progress payment may still be required even if the final visit(s) of the project is not yet scheduled.

Additional payment installments are automatically processed to the debit or credit card on file on the same business day they are due. A reminder email will be issued to the client in advance.

Following completion of the project, a final invoice will be issued via email, typically within one(1) to two(2) business days.

Final balance payments are considered due upon receipt of the final invoice. Payment may be submitted manually, using Jobber’s online payment platform. Final payments are accepted via credit card, debit card or ACH.

If a final payment is not received within forty-eight(48) hours of the invoice issue date, the client agrees to have the final payment automatically debited from the credit or debit card on file. Any questions or concerns regarding the final charges should be raised with the Billing Department during this window.

Refusal to pay the final balance will result in the voiding of all warranties.

Change Orders

If unforeseen circumstances force a change or expansion in the scope of the project or the client requests additional work to be added to the project scope, a “Change Order” will be provided to the client for formal approval. A Change Order is a formal scope and price addendum.

Upon signature, a payment for the full cost of the change order will be automatically debited from the card on file on the same business day, except in the following scenarios:

The total change order exceeds the originally estimated value of your project
The total change order exceeds $1,000.00

In the above situations, a reduced payment equal to 50% of the total change order will be debited from the card on file.

For clients paying via check, a Change Order may require pausing work until payment is received. If a change order (1) exceeds the originally estimated project value or (2) the total change order exceeds $1,000.00, pausing work until payment is received will be required.

Estimation & Pricing Terms

Fix It People generally provides free virtual estimates, though certain exclusions apply. Inspection Reports, as outlined below, fall outside the realm of a free estimate. Certain on-site and in-person estimates may also be subject to an assessment fee, specifically if invasive inspections are required. Estimates in which an exchange of information is required may also be subject to estimation fees.

Pricing will not change for proposals that include a fixed rate estimation of labor unless: (1) Fix It People encounters unforeseen circumstances; or (2) the client requests a change containing additional items outside the initial scope of the project. Flat rate labor charges are not contingent on an hourly rate.

For proposals that include an hourly labor rate, the final invoice will reflect the actual time required to complete the work, billable in 15-minute increments. Billable time is inclusive of pre-construction preparation, scope-of-work review, unloading of tools/equipment, client communication/walkthroughs, sourcing materials, clean up, and post-project documentation.

All proposals include a variable rate for materials that will ultimately reflect the total retail cost of any required and billable material purchased by Fix It People. Any material supplied by Fix It People is subject to a 35% supply charge. Protective materials, disposable or limited-use tools and general sundries are considered billable material.

If a client wishes to remove a portion of the work from the originally agreed upon scope after the project has been scheduled, a fee equalling 50% of the price corresponding to the removed line-item will apply. Our schedule is set in advance and changes to the original scope of work require unforeseen adjustments which may either (1) delay other clients, (2) leave our tradespeople without work, or both.

Line item pricing is based on completion in tandem with the full scope of work, scheduled as one continuous visit (though may span multiple days). Separating line items into separate visits will increase the price of the corresponding line item(s) to cover our minimum dispatch fee ($195.00). The adjusted cost may be more than the dispatch minimum, depending on the scope of work.

While our estimators strive to provide the most accurate quote possible, labor & material cost can be impacted by several variables once a project is underway. Any significant change in cost will be communicated up front by our administrative team.

If you do not see a specific item or task listed on your quote, please confirm with your estimator prior to project approval. It is the client’s responsibility to review the quote carefully. Nothing is assumed– if it is not specifically listed, it is not included.

Our pricing allows us to care for our team by providing paid leave, healthcare benefits and flexible schedules.

Inspection Reports

Reviewing detailed inspection reports falls outside of this scope due to the significant time and effort involved. Here’s why:

Complexity & Time: Inspection reports often span several pages with detailed notes and photos. Analyzing these reports thoroughly to provide an accurate estimate requires considerable administrative legwork.
Resource Allocation: Our team dedicates substantial time to sift through these detailed documents to ensure that our quotes are precise and comprehensive.
Fairness: Many clients seek quotes from inspection reports primarily for negotiation purposes, which often does not lead to actual service engagements with us.

Given these factors, we do charge a fee for the detailed review of inspection reports to cover our administrative costs.

Rescheduling & Cancellations

If the client wishes to reschedule the start date of their project or amends the scope of work in such a way that affects the project as scheduled, adequate notice must be provided to the office directly. Any form of scheduling, rescheduling, or scope addendum that is not communicated directly to the office is not considered sufficient.

For projects valued at $1,000.00 or more:

The client must notify the office during regular business hours, at least three (3) business days in advance of the scheduled start date.
A rescheduling fee will be applied to the final invoice in the event of (1) inadequate notice based on the terms outlined above or (2) if the client wishes to reschedule at any point mid-project, after work has commenced. The rescheduling fee will be equal to 20% of the deposit paid or a flat rate fee of $195.00– whichever is more.

For projects less than $1,000.00 in value:

The client must notify the office during regular business hours, at least two (2) business days in advance of the scheduled start date.
A rescheduling fee will be applied to the final invoice in the event of (1) inadequate notice based on the terms outlined above or (2) if the client wishes to reschedule at any point mid-project, after work has commenced. The rescheduling fee will be equal to the deposit paid or a flat rate fee of $195.00– whichever is less.

If a client wishes to remove a portion of the work from the originally agreed upon scope after the project has been scheduled or started, a fee equalling 50% of the price corresponding to the removed line-item will apply. Our schedule is set in advance and changes to the original scope of work require unforeseen adjustments which may either (1) delay other clients, (2) leave our tradespeople without work, or both.

Clients who wish to cancel their project entirely, prior to securing a start date, will be issued a full refund of the deposit payment.

Clients who wish to cancel their project entirely, after booking an appointment, will receive a full refund of the deposit payment only if the client notifies the office during regular business hours, at least three (3) business days in advance of the scheduled start date.

Deposit payments are considered non-refundable in the event that: (1) inadequate notice is provided based on the cancellation terms outlined above or (2) a client wishes to cancel a project entirely, after work has commenced. In the latter instance, the client may also be responsible for paying additional labor and material costs applicable to the work performed.

While we understand unforeseen circumstances arise – inadequate notice negatively impacts our schedule and in turn, other customers. For this reason, rescheduling and cancellation fees cannot be waived, even in the event of last minute emergencies. Your understanding and cooperation is greatly appreciated.

Any additional visits required at the fault or preference of the client will be subject to an additional fee of $95.00, at minimum. The return visit cost may be more than the minimum fee ($95.00), depending on the scope of work.

Customer Responsibilities

It is the client’s responsibility to read and understand the estimate and service agreement thoroughly. A link to our service agreement is provided with every estimate. Clients are given at least two opportunities to review all service terms and conditions: (1) prior to approving the quote and (2) prior to scheduling their appointment.

Clients are responsible for providing a workspace clear from obstruction. Wall coverings, art work, TVs, window treatments, personal items, electronics and items of sentimental or monetary value should be removed from work areas by the client, prior to work commencing.

A small “staging” area must be provided for technicians to neatly store any relevant tools and materials throughout the duration of the project.

If applicable, paint colors must be provided to the office within two (2) business days of work commencing. Any and all materials provided by the client must be available onsite before work begins.

Clients must provide a safe and suitable work environment. Working areas should be clean, sanitary and without pests. Adequate heat/ air conditioning, lighting, electrical outlets, and plumbing must be provided. The client must provide technicians with access to one functional bathroom for the duration of the project.

If a client fails to adequately provide the conditions above, additional charges may apply as a result of lost efficiency.

Fix It People accepts no liability or responsibility for any damages that occur to personal items, furniture or the client’s property as a result of technician’s assisting to properly prepare work areas.

Decorative and personal items resting on flat surfaces (tables, dressers, etc.) must be removed so technicians can appropriately cover and protect furniture.
All furniture must be moved at least four feet from the walls being painted.
Walls, molding, and doors with excessive levels of dust, dirt or grime must be cleaned.
Window treatments must be removed.

If a client fails to adequately provide the conditions above, additional charges may apply.

Sales & Promotions

Promotional discounts are valid for projects valued at $300.00 or more. To take advantage of a promotion the client must submit a request for a new quote, no earlier than the first official day of the promotion. The client must include the applicable promo code with their submission/request. If the client makes multiple submissions, the promo code must be presented with each request for a quote.

Promotional discounts are not applicable in the following situations: (1) The client was issued a quote prior to the first official day of the promotion, (2) the client re-submits a previous request placed prior to the promotion, (3) the client does not include a current promo code with their request and (4) the client submits their request following the end of the promotion.

Promotional discounts apply only to the originally quoted scope of work. “Change Orders” requested by the client, to be added to the original scope of work, are not eligible for promotional discount.

We may use your information to contact you about any promotions and/or services that may be of interest to you. You will have the option to opt-out of promotional contact at any time.

Refunds

Full refunds are returned to the original form of payment, in a single transaction.

As a result of certain limitations by our payment processor, partial refunds are completed in two transactions:

1. A full refund of your recent payment will be issued to the original form of payment.

2. A new payment for the difference (original payment – refund amount) is processed, in order to reconcile the cost of service.

Please note that processing time for each transaction may vary.

You will receive a confirmation receipt via email once your refund has been processed. The average processing time is 5-7 business days, however, the bank may require up to 10-12 business days to release the funds to your account.

Appliance Disclaimer

While Fix It People takes great care in performing all services, we cannot be held responsible for the failure of any appliances that are not directly serviced by our technicians, especially in cases where appliances are aged, fragile, or near the end of their expected lifespan. If an appliance must be moved or handled to complete a contracted service, Fix It People will not be liable for any pre-existing conditions or issues that may arise due to inherent wear and tear, unless there is clear evidence of damage caused directly by our technicians. Additionally, Fix It People will not assume responsibility for any appliances that are no longer under an active manufacturer or extended warranty.

Warranty Disclaimer

Fix It People provides a one-year warranty for services rendered, subject to the terms and conditions outlined below. By engaging our services, you acknowledge and agree to the terms of this Warranty Disclaimer.

– Duration of Warranty

This Warranty is valid for a period of one (1) year from the completion date of the services provided by Fix It People. Refusal to pay the final balance will result in the voiding of all warranties.

– Scope of Warranty

The Warranty covers defects in workmanship and materials related to the specific services performed by Fix It People. It does not extend to products, materials, or components provided by the customer.

– Limitations & Exclusions

The Warranty does not cover normal wear and tear. Damage resulting from misuse, abuse, negligence, or accidents is not covered. Any alterations or modifications made to the services by parties other than Fix It People void the Warranty. The Warranty is non-transferable and applies solely to the original customer.

– Sole Remedy

The sole remedy under this Warranty is the correction or replacement of the defective workmanship or materials at the discretion of Fix It People.

– Limitation of Liability

In no event shall Fix It People be liable for any consequential, incidental, indirect, or special damages arising out of or in connection with the services provided.

By accepting our services, you acknowledge that you have read, understood, and agreed to the terms of this Warranty Disclaimer.

Non-Solicitation & Exclusive Service Provider

The Client agrees not to solicit services directly from any technician or handyperson engaged by Fix It People. All service requests must be directed through Fix It People’s official channels.

During the term of this Agreement, the Client agrees that all handyman services required will be exclusively provided by Fix It People. The Client shall not engage directly or indirectly with any technician or handyperson employed by Fix It People for services covered under this Agreement.

The Client agrees to indemnify and hold harmless Fix It People against any claims, damages, or losses arising from the Client’s direct engagement with any technician or handyperson engaged by Fix It People outside the scope of this Agreement.

By signing this Agreement, the Client acknowledges and agrees to abide by the terms and conditions outlined herein, including the non-solicitation and exclusive service provider clauses. Failure to abide by these terms will result in the voiding of all warranties.

Additional Terms & Conditions

Clients who contract work with Fix It People on behalf of a third party are solely responsible for communicating the terms of the estimate, service and contract to said third party, unless proper contact information for the third party is provided directly to the office team.